Looking for Impros service!

[kaliause]

I am just wondering if any of you had any problems with Impros service. I read a lot of good feedbacks about Impros prior to sending pump w/impeller for repair. I thought it would take about 2-3 days (max. week) plus s/h as many of you stated. Today is over three weeks and I still do not have my parts back. Every time I talk to them I get an answer that they will ship it in couple of days. Hopefully it will not take any longer but I am very upset because in Illinois we have a really short jet skiing season.

[sirbreaksalot]

I am just wondering if any of you had any problems with Impros service. I read a lot of good feedbacks about Impros prior to sending pump w/impeller for repair. I thought it would take about 2-3 days (max. week) plus s/h as many of you stated. Today is over three weeks and I still do not have my parts back. Every time I talk to them I get an answer that they will ship it in couple of days. Hopefully it will not take any longer but I am very upset because in Illinois we have a really short jet skiing season.

Not pointing any fingers here , but something sound funny here .

Is this all the story???

How much needed to be done ??

We are all human and sometimes make mistakes.


Waz

[spaulding]

I have had very good luck with Impros. I intentionally sent my pump and impellar before the riding season so I could avoid the push right before summer. I suspect when you have a reputation like Impros they have a large backlog and are very steady with work right now. This is just my opinion.

[kaliause]

Need to fix damage from rocks and repitch impeller.
The thing is that they promised couple day’s service but then I do not know what happened and I am still waiting.
I understand that they could be busy, but they never mentioned that

[spaulding]

Need to fix damage from rocks and repitch impeller.
The thing is that they promised couple day’s service but then I do not know what happened and I am still waiting.
I understand that they could be busy, but they never mentioned that

Call and ask to speak to Dave Stewart. I do not know who you have talked to in the past at Impros, but I would give him a chance to respond before I posted anything here.

[ZMANN]

I did 2 impellers with the exchange program! 4 days I had mine however if u need or want your same impeller back they tell u it will be longer , as for the pump I have no experience , But Dave was nothing but prompt with my email questions , so I am surprised your getting a runaround , sry for that

[kaliause]

The funniest part-all the time I was talking to Dave.

[spaulding]

The funniest part-all the time I was talking to Dave.

Good Luck, I hope it works out for you.

[rhorne1053]

This is very unusual for impros. I had a very good experience with them. I know that this is peak season. Good luck.

[spaulding]

I just talked to Impros and I am very satisfied with our arrangement.