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  1. #1

    Sea-Doo BEST Warranty Question

    I got a four-year BRP BEST warranty included with the purchase of my 2018 GTX Limited. I've been hearing some crazy things such as BRP won't honor the warranty if you do your own maintenance work, or if you failed to take it in for a 10-hour checkup.

    Is any of this crap true? I always change my own oil and no one informed me there even was such as thing as a 10-hour checkup.

    The email I received from BRP confirming my warranty states: "Your B.E.S.T. contract has a set of conditions related to your coverage, make sure to read it." Other than this email, I received no written contract stipulating any set of conditions.

    What would void the BEST warranty or give BRP an excuse to deny coverage?


  2. #2
    raiderx72's Avatar
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    The Federal Trade Commission (FTC), the nation's consumer protection agency, says no. In fact, it's illegal for a dealer to deny your warranty coverage simply because you had routine maintenance or repairs performed by someone else. Routine maintenance often includes oil changes, tire rotations, belt replacement, fluid checks and flushes, new brake pads, and inspections. Maintenance schedules vary by vehicle make, model and year; the best source of information about routine scheduled maintenance is your owner's manual.

    Do I have to use the dealer for repairs and maintenance to keep my warranty in effect?

    No. An independent mechanic, a retail chain shop, or even you yourself can do routine maintenance and repairs on your vehicle. In fact, the Magnuson-Moss Warranty Act, which is enforced by the FTC, makes it illegal for manufacturers or dealers to claim that your warranty is void or to deny coverage under your warranty simply because someone other than the dealer did the work. The manufacturer or dealer can, however, require consumers to use select repair facilities if the repair services are provided to consumers free of charge under the warranty.
    That said, there may be certain situations where a repair may not be covered. For example, if you or your mechanic replaced a belt improperly and your engine is damaged as a result, your manufacturer or dealer may deny responsibility for fixing the engine under the warranty. However, according to the FTC, the manufacturer or dealer must be able to demonstrate that it was the improper belt replacement — rather than some other defect — that caused the damage to your engine. The warranty would still be in effect for other parts of your car.


    Will using 'aftermarket' or recycled parts void my warranty?

    No. An 'aftermarket' part is a part made by a company other than the vehicle manufacturer or the original equipment manufacturer. A 'recycled' part is a part that was made for and installed in a new vehicle by the manufacturer or the original equipment manufacturer, and later removed from the vehicle and made available for resale or reuse. Simply using an aftermarket or recycled part does not void your warranty. The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket or recycled part. The manufacturer or dealer can, however, require consumers to use select parts if those parts are provided to consumers free of charge under the warranty.
    Still, if it turns out that the aftermarket or recycled part was itself defective or wasn't installed correctly, and it causes damage to another part that is covered under the warranty, the manufacturer or dealer has the right to deny coverage for that part and charge you for any repairs. The FTC says the manufacturer or dealer must show that the aftermarket or recycled part caused the need for repairs before denying warranty coverage

    Most people believe what a dealer tells them.

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  4. #3
    Click avatar for tech links/info K447's Avatar
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    Quote Originally Posted by pro10is View Post
    ...
    The email I received from BRP confirming my warranty states: "Your B.E.S.T. contract has a set of conditions related to your coverage, make sure to read it." Other than this email, I received no written contract stipulating any set of conditions.

    ..
    Ask your dealer what Seadoo warranty documentation you should have received with the purchase.

  5. #4
    Excellent advice thus far and I’d only add that I go to lengths to document any routine, preventative or general maintenance I do or have done outside the dealer. That could include receipts (for the parts like filters and lubes that I purchased) or even photos. Not saying it’s absokutely (“legally”) necessary but, one thing I’ve learned after 30 years around the courts is that, “he with the most (really, best) documentation is often deemed to be the most credible.”

  6. #5

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    I just bought a pair of 2018 GTI Limited 155s a few weeks ago. I got a 3 year warranty two of which are the best warranty, and then an additional 4 years for a total of 7 years. The dealer specifically asked if I wanted a maintenance plan or if I would be doing my own maintenance. They said there was no issue with me doing my own maintenance. I keep an excel spreadsheet on all the skis I've had and attach purchase receipts to the excel. I have never had an issue with warranty issues.

  7. #6
    I talked with my dealer yesterday and he said there were no specific requirements to maintain the BEST warranty other than to perform the maintenance schedule in the manual.

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